In the rare event that your order is inaccurate or defective, New England Table Company will correct the issue. Any natural characteristics of handmade furniture are not considered defects. New England Table Company will also correct any issues regarding items damaged in transit, if the damage is properly noted UPON delivery.
Due to the extreme customization of our tables, New England Table Company is unable to offer refunds, or any modifications to custom orders after 24 hours of placing an order.
If you want to return your table within the first 14 days after your receipt due to damage or defects, please email New England Table Company at newenglandtable@gmail.com to arrange a return pick-up. Return fees are 15% of the original purchase price before shipping. Shipping fees are not refundable. All tables must have been successfully delivered before a return can be initiated. Please note that any transit damage or manufacturing defects must be reported within 24 hours and documented with photos.
To be eligible for return, tables must not be excessively used. Upon return pickup, appropriate credits and/or refunds will be issued for the purchase price (less 15%) of the Product(s) not including shipping cost and for any taxes due to be refunded in accordance with state law.
Furniture unable to be delivered due to sizing or fit issues is not eligible for return. All furniture produced with extra customization (sizing, configuration) is final sale. We can only accept one return or exchange per piece (identified by delivery address). We cannot accept returns or exchanges on pieces that have been altered or customized in any way post-delivery.
